Frequently Asked Questions: Delivery Notice
Important Information About Your Delivery
Welcome to CODEX Process Service! If you received a notice from us, it means we’re attempting to reach you or someone at your address regarding an important and time-sensitive matter. Below, you'll find answers to common questions and information about how to respond. Please review the FAQs or contact us directly for assistance.
1
Who are you?
CODEX Process Service is a process serving company. We are Certified under the Texas Supreme Court by the Texas Judicial Branch Certification Commission (JBCC). We specialize in delivering legal documents regarding civil court cases in the State of Texas and nationwide.
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Please note, we are not involved in the court case or any legal proceedings. Our role is solely to facilitate the delivery of these documents as a neutral third party.
2
Why did I receive this notice?
You or someone associated with this address has been identified as the recipient of an important and time-sensitive document. This could be related to legal, financial, or other official matters. We typically deliver court documents letting someone know they are involved in a civil court case.
3
What happens if I ignore this notice?
If we don’t hear from you, we may need to make additional attempts to contact the intended recipient. In some cases, we may be required to seek a court order to authorize substitute service, which could involve posting the documents to your door or delivering them to another individual at this address.
Please reach out to us as soon as possible to resolve this matter and avoid any further steps.
4
Is this a scam? No.
CODEX Process Service is a legitimate business, which is operated by Certified Texas Process Servers. We are governed and authorized by the Texas Judicial Branch Certification Commission (JBCC).
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If you call our office, we can provide you with the case number and you can look up the court case online to verify its authenticity.
5
Can you leave it at my door or can someone else accept it for me?
In most cases, the intended recipient must accept the delivery directly through personal service. If you have any questions or concerns, please contact us to discuss your situation.
6
What should I do if I’m not the intended recipient?
If you believe this notice was left in error, please call or text us to clarify the situation.
7
What should I expect when I contact you?
When you contact us, we will ask for your name and confirm your address to ensure we are speaking with the correct individual. We can also provide an explanation of the nature of the documents being delivered. Additionally, we are happy to work with you to arrange a more convenient time for delivery.
